Join to apply for the Workers' Compensation Claims Consultant role at Telstra. 2 days ago Be among the first 25 applicants.
About the Role
The Workers' Compensation Claims Consultant plays a pivotal role in Telstra's self‐insured Workers' Compensation Claims and Health Management & Rehabilitation Consultants (HMRCs) teams, providing coordinated proactive claims' management services to Telstra employees who are injured at work.
Responsibilities include end‐to‐end management of a portfolio of claims through:
- Decision making in accordance with legislative requirements, licence performance standards and obligations, internal policies and procedures.
- Developing outcomes‐focused strategies to drive recovery and sustainable return to work.
- Collaborating with stakeholders to deliver personalised claims' management strategies with a focus on safe and sustainable outcomes.
- Providing a service experience that is tailored, effective and customer‐focused.
What We Offer
- Performance‐related pay
- Access to thousands of learning programs so you can level‐up
- Global presence across 22 countries; opportunities to work where we do business.
- Purchased annual leave scheme
- Additional Telstra day off
- Additional 30% off Telstra products and services
- Toolkit provided (laptop + mobile phone + plan paid for)
What You'll Do
- Manage a portfolio of complex cases and be committed to paying the right compensation to the right person at the right time.
- Adequately identify, assess and review critical information to make reasonable decisions based on sound evidence and justification.
- Develop effective case management strategies which consider all stakeholders and drive positive outcomes.
- Listen and understand the needs of the customer whilst fostering cooperative relationships to facilitate recovery and return to work.
- Contribute to the development of consistent and robust Workers' compensation solutions in accordance with legislative requirements and internal HS&E compliance processes and frameworks to promote a safe and healthy workplace at Telstra.
About You
- Demonstrated experience in workers' compensation claims management.
- An empathetic, resilient and motivational approach to provide customer‐centric support.
- A supportive and proactive team player who is focused on the 'we' not the 'I'.
- Highly developed written and verbal communication skills, conflict resolution skills and attention to detail.
- Experience managing claims under the Safety, Rehabilitation and Compensation 1988 Act.
If you want to be surrounded by top talent at a company that gives back to the community, apply now!
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