About This Role:
We are seeking an exceptional individual to provide great service to our customers.
Job Overview:
This role involves managing customer interactions, ensuring a seamless experience for both retail and independent buyers. The primary focus will be on delivering outstanding service, resolving complex issues, and maintaining accurate data entry to support operations.
Key Responsibilities:
* Manage customer inquiries and requests via phone and other communication channels.
* Provide personalized support to customers, addressing their needs with professionalism and efficiency.
* Resolve escalated issues and complaints, demonstrating empathy and problem-solving skills.
* Ensure accurate and timely data entry into our systems, maintaining high standards of quality and attention to detail.
* Collaborate with team members to streamline processes and improve the overall customer experience.
* Adapt to changing priorities and work effectively in a fast-paced environment.
Requirements:
* Strong communication skills, with the ability to interact effectively with diverse customers.
* Previous experience with software applications is advantageous.
* Proficiency in Microsoft Office Suite and other relevant software applications.
* Exceptional attention to detail and accuracy in data entry.
* Ability to work well in a team environment, demonstrating flexibility and resilience.