1. Work at one of the largest and most successful venues in WesternSydney
2. Ongoing opportunities fortraining and development to help growyourcareer within the hospitality industry.
3. Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.
* Above award rates
We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.
About Us....
By any measure, the story ofWorkers Lifestyle Groupis a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney's burgeoning west.
Benefits
* Competitive casual rate above award rate
* Employee Enterprise Agreement
* Free onsite undercover parking
* Uniforms provided
* Staff Christmas Party
* Staff events - Trivia, Paint & Sip, Karaoke
* Employee Assistance Program - up to 6 sessions annually
* 25% staff discount with our food vendors Marlos All Day and Lusso Bistro
About the Role:
As part of our Concierge team, you will be responsible for:
* Welcoming Members and Guests in a friendly courteous manner
* Signing in members and visitors, conducting ID checks and RSA assessments
* Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
* Answering questions about venues and providing all relevant information
* Operating the public-address system to make any announcements to club patrons and staff
* Processing tickets for shows and concerts and collecting payments
* Updating details in membership system
* Issuing Workers' Gift Cards
* Taking member bookings for the Club courtesy bus
* Facilitate cloak room service; and
* Any other reasonable duties as requested by Management.
Requirements:
* 12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred
* Excellent communication, interpersonal skills and presentation
* Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
* Basic knowledge and skills in computer systems / programs including Outlook
* Current NSW RSA / RCG competency card
* Polite phone etiquette; and
* Willing to work a mixture of day, evening and weekend shifts.
Get to know us more athttps://workerslifestylegroup.com.au/careers/
How to apply....
Provide a copy of your resume and cover letter outlining why you would be a suitable candidate for the position.
If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large Club Group then send through your Resume by clicking on the APPLY NOW Button below.
#J-18808-Ljbffr