OverviewJoin to apply for the Quality Officer role at DB Schenker.At DB Schenker, you are part of a global logistics network that connects the world.
A network that allows you to shape your career by encouraging you to contribute and truly make a difference.
With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills.
Together as one team, we are Here to Move.Are you a detail-oriented professional with a passion for quality systems and continuous improvement?
DB Schenker Australia is seeking a Quality Manager to lead and enhance our quality assurance framework, ensuring compliance, excellence, and innovation across all operations.Role AccountabilitiesTo manage, maintain and improve DB Schenker Australia's quality assurance system in accordance with company policies and ISO 9001:20015 quality standards.Prepare for and manage external ISO9001:2015 tri-annual/surveillance audits ensuring Re-certification at surveillance and tri-annual audits.Schedule internal audits as part of ISO 9001:2015 requirements, ensuring audits are carried out on time and required actions completed.Provide weekly site NCR and customer complaints reporting.Provide site / departmental NCR and rework, reject analysis data to assist managers in achieving continual improvement in their departments.Ensuring all NCR's and CAR's are actioned within agreed timeframes.Provide advice and support to all departments for on-going improvement and development of process and service quality.To manage, maintain and improve site policies and procedures, to manage all audits for all sites as required.To manage, develop and drive the continuous improvement of Quality system on site via audits, reviews, minutes and providing regular feedback to Operational Leaders.Actively monitors, measures and analyses the current performance of SOPs, WI's and SWP's and reveals deviations and areas for optimization (both technical and process).
Specifies current qualitative deviations including an analysis of the root causes.Actively participates in seasonal volume peak activities to accommodate the introduction of new products with a focus on final Operations performance quality.Creates and manages the site quality framework to ensure process accuracy, quality, auditing, shopfloor disciplines and continuous improvement opportunities are documented via WI's, SOP's, documents and forms, etc.Working in conjunction with trainers to map and define the necessary skills of leaders and production/warehouse operators.Measures and reports the main quality indicators (internally, locally, globally and towards the customer).
Actively cooperates with project specialists who manage the overall project.Understanding customer quality requirements and develop solutions that increase customer satisfaction.Ensuring all necessary compliance requirements are maintained.Collaborate with management to set quality benchmarks and drive improvement.Ensure Schenker WH&S policy and procedures are implemented and maintained.Ensure compliance with department and corporate operational procedure as laid down in Schenker procedures.
Recommending appropriate changes to these procedures as required.Attend to other duties as deemed necessary by the Business Operations Manager.Other duties as directed.Qualifications and requirementsAnalytical and problem-solving skills – advanced.High attention to detail and organization.Strong report writing skills.Strong presentation skills.Leadership Skills – advanced.Relationship management and influencing skills – advanced.Excellent communication skills, highly service orientated.Advanced computer skills (MS Word, Excel etc.).
Recognised certificate in Internal Auditing of Quality Systems or equivalent.Tertiary education in Quality Systems.Working knowledge of managing a ISO9001.2015 quality system.Experience in Third Party Logistics or Freight Forwarding industries.Exposure to and understanding of training principles.Strong awareness of and exposure to WH&S requirements.BenefitsBeing part of DB Schenker means you and your family can take advantage of special discounts on a wide range of Computer & Electronic products and services with Apple, Dell, Samsung & LG.Novated Leasing is an Employee Benefit designed for Employees of Schenker Australia to buy and own a motor vehicle under a leasing agreement with FleetPartners, our preferred Novated Leasing provider.To be considered for this position you must have valid rights to work and live in Australia
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