Customer Experience Expert
About Us
We're a Certified B Corporation that's been celebrating the spirit of Australian women for over 80 years.
We strive to balance fashion with responsibility, aiming to improve and find better ways to create clothes that Australian women love.
As part of our group, we're proud to be a leader in our industry, committed to bringing our team on the journey with us.
Job Description:
You'll drive store success through outstanding customer service and a passion for selling as a Sales Team Member.
Your responsibilities will include maximizing sales, maintaining visual merchandising standards, and supporting daily operations while ensuring an exceptional customer experience.
Ideal candidates thrive in a fast-paced retail environment, love interacting with people, and have a flexible, team-oriented approach.
This role offers permanent fixed shifts on a rotating roster, providing stability while offering the flexibility to balance your personal and professional life.
Key Responsibilities Include:
* Drive sales by achieving daily and team sales targets through effective customer interactions.
* Provide exceptional customer service and fitting room assistance to ensure a positive shopping experience.
* Maintain and replenish stock efficiently to ensure a well-stocked, visually appealing store.
* Support with visual merchandising and layout changes to uphold store presentation standards.
Why Work with Us?
We believe in creating a supportive and nurturing workplace that puts women and their needs first.
Our team members are passionate about fashion, and we're committed to fostering an environment where our team can thrive.
We offer opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP) and community partnership program with Breast Cancer Network Australia (BCNA).
We also offer some amazing benefits, including a comprehensive online learning program, excellent career progression, and generous team member discounts.
We celebrate diversity and advocate inclusion, committed to building and fostering a diverse and accessible workplace and culture.
Requirements:
* Excellent communication and interpersonal skills.
* Ability to work effectively in a team environment.
* Flexibility and adaptability in a fast-paced retail setting.
* Proven sales and customer service skills.
What We Offer:
A dynamic and supportive work environment.
Opportunities for career growth and development.
A competitive salary and benefits package.
Generous team member discounts.
Recognition and rewards for outstanding performance.
Access to ongoing training and development programs.