Job Title: Customer Service Manager
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* Motivate and lead a 6-9 member customer service team.
* Manage process manuals, collaborate on IT projects and provide IT support to operational teams.
* Maintain high data entry accuracy, process sales contracts timely and prepare daily, weekly and monthly reporting.
* Assist customers with accounts enquiries, ensure timely invoicing of confirmed dispatches and coordinate with operational teams for bookings, delays and product discrepancies.
The Customer Service Manager role is responsible for delivering quality customer service to internal and external stakeholders while supporting operational teams in a fast-paced environment.
Key Responsibilities:
1. Lead a diverse team of customer service representatives.
2. Collaborate with cross-functional teams to improve processes and implement technology solutions.
3. Develop and maintain accurate reporting systems.
4. Provide exceptional customer service and resolve customer inquiries in a timely manner.
Requirements:
* Passion for delivering excellent customer service.
* Strong leadership and problem-solving skills.
* Experience in order fulfillment roles.
* Advanced MS Office skills, particularly in Excel.
* SAP experience is beneficial.
Benefits:
* Opportunity to work in a fast-paced environment.
* Chance to develop leadership skills.
* Collaborative team environment.