Strategic Delivery Lead Job Description
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About CyberCX
CyberCX is Australia's leading independent cyber security consultancy organisation, delivering world-class services to clients across the country.
As a strategic partner to our clients, we are seeking an experienced Strategic Delivery Lead to join our Service Delivery team.
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Key Responsibilities
* Act as national champion for strategic service governance and escalation point for MSS strategic portfolio of services
* Assist Manager MSS Service Governance with delivering strategic governance improvement initiatives
* Act as Senior Service Delivery manager for nominated customer accounts
* Develop and maintain relationships both internally and externally to ensure effective delivery of Managed Security Services
* Ensure delivery of accurate Service Delivery reports to clients in accordance with Service Governance reporting framework
* Responsible for ensuring effective delivery of Managed Services in accordance with CyberCX Service Governance framework
* Ensure KPIs and SLAs applicable to Managed Services agreements for assigned customer accounts are met
* Act as single point of escalation for assigned customer accounts
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About You
* Tertiary qualification in Information Technology or Business Administration preferred
* Considerable experience in governance, service delivery and executive client management
* Experience in similar level of role, with particular focus on information technology and cyber security
* Exceptional stakeholder engagement and communication skills with ability to build collaboration, rapport and credibility with senior leaders and internal working teams
* Strong analytical and problem-solving skills, and ability to translate information into creative solutions to benefit business
* Outstanding organisation and planning skills with ability to work on multiple deliverables and lead cross-functional team
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What's In It For You?
* Once-in-a-career growth opportunities – unique chance to be part of high-growth business
* Work with cyber security thought leaders to deliver world-class services
* Dynamic, independent environment where you're given flexibility to do your best work
* Ongoing personal development and career training