Job Title: Field Service Engineer
We are seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for performing equipment installations, preventive maintenance, validations and repair of equipment and products in the field.
* Key Responsibilities:
* Develop and implement technical service function for STERIS equipment.
* Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.
* Interface with customers via customers visit / telephone / email to provide quality product support.
* Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
* Provide applications / user / technical training.
* File product complaints according to company procedures.
* Assist with spare parts inventory management for various products.
* Identify training needs and make recommendations.
* Maintain preventive maintenance and troubleshooting and document accordingly.
* Document and update internal procedures.
* Manage and maintain equipment / spares database file through accurate documentations of movement, tracking and repair statuses.
* Deliver a superior level of customer after sales support.
Requirements
To be successful in this role, you must have:
* A trade certificate or technical diploma with strong hands-on technical service experience.
* A restricted electrical license.
* Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
* A valid driver's license and possess own vehicle (car allowance will be provided), willingness to travel within New South Wales.
* Flexibility to carry out work duties occasionally beyond ordinary working hour.
Benefits
As a Field Service Engineer at our organization, you can expect:
* A competitive salary package.
* Ongoing training and development opportunities.
* The opportunity to work with a leading global provider of healthcare and life science products and services.
Others
Please note that:
* Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
* Customer oriented and focused.