Role Overview
Thales requires a skilled Field Service Representative to carry out administrative, servicing, maintenance, training and repair activities associated with the ongoing customer support for the Reconfigurable Desktop Trainer (R-DTT).
The ideal candidate will have a sound understanding of computer and networking maintenance and servicing principles, along with advanced diagnostic and fault-finding capabilities.
They will also possess experience in writing and managing technical publications, submitting detailed monthly reports, and utilizing JIRA and MS Office Suite.
The role involves liaising with customers and internal stakeholders in support of major projects, as well as demonstrating ability to utilise a failure, reporting, and corrective action system.
Key Skills and Qualifications
* Advanced diagnostic and fault-finding capabilities;
* Experience in writing and management of technical publications and submission of detailed monthly reports.
* Experience in use of JIRA and MS Office Suite.
* Experience in the development and delivery of training;
* Experience in parts and issues database management;
* Demonstrate ability to liaise with customers and internal stakeholders in support of a major project;
Employee Benefits
* Family Friendly Workplace Certified company with Competitive Remuneration
* ThalesFlex – Hybrid work environment.
* Fitness Passport Discount + Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance).
* Modernised Paid Parental Leave.
* Veterans Leave.
* Personal & professional training development opportunities.
Career Development Opportunities
As part of our Avionics group, you will join our high performing Training and Simulation team which delivers both simulation products and training services to Defence and Civil customers in Australia.
We are committed to supporting a diverse workplace and fostering industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.