About the Role
The Provider Enablement Manager is responsible for the creation and execution of the forward strategic roadmap for providers. Relationship establishment and being able to understand and clearly articulate the needs and demands of a panel of providers is the most critical portion of this role.
Evidenced experience in co-ordination and use of enabling services to execute improvement or uplift initiatives is required in this role as most deliverables are produced from outside the existing team.
This role will work alongside a demand management process, so any provider engaged in a service contract with icare is engaged in a consistent manner and that the totality of change and effort required (outside of key contractual activity) is understood, prioritised, and managed. Being successful in this role would mean icare and Claims Service Providers understand current priorities and the path to (joint) delivery of the best outcome for Those we Serve, and the scheme.
Benefits
* A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
* icare day – access to an extra day's leave
* Comprehensive learning and development support aligned to icare's Core Capabilities.
* Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
* Access to our Employee Assistance Program
Duties
* Work across multiple provider functions by considering and adapting to impacts within icare and contracted providers.
* Regularly communicate with all key stakeholders to ensure that objectives are achieved.
* Lead, develop and mentor a team to work productively and collaboratively to achieve business requirements, corporate objectives and stakeholder expectations.
* Translate issues, challenges, or insights into clearly and measurable initiatives, and work across the Workers Compensation business to ensure objectives associated with each initiative are achieved.
* Work alongside the demand management process and reporting to ensure providers icare engages for service contracts (i.e. Claims Service Providers) have sufficient time, consultation, and a clearly understood roadmap to deliver on service commitments.
* Track and manage value delivered to show tangible uplift in cost, service, liability, or scheme performance (non-financial) measures from initiatives.
* Liaise with General Managers, working groups, and steering committee members on prioritisation and delivery issues.
* Manage forums to present analysis and informed options to seek strategic direction where a decision is not within role dimensions.
* Manage and report on innovation deliverables to ensure benefits are realised, reporting is delivered and smooth delivery for all stakeholders.
* Ensure timelines for all initiatives are in place and communicated across the Partnering and Remuneration leadership team.
Skills & Expertise
* Experience and understanding of the NSW Workers Compensation scheme.
* Extensive experience leading change and effort prioritisation across an (external) provider panel.
* Highly developed collaborative and partnering approach to stakeholder management and change management.
* Pre-Employment Checks
* Tertiary level qualifications at degree level in business management or related discipline or equivalent knowledge, skills and experience acquired through extensive experience.
* Qualification in Program Management.
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
* For more information about icare visit our website
* icare operates a direct sourcing model so no agency introductions will be accepted
* We are a Circle Back Initiative Employer – we commit to respond to every applicant
* A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.