Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. Offering the most powerful portfolio in the industry, with 30 brands and 8,000 properties across 130 countries, the opportunities are global.
The Location
Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast comprises of approximately 300 guest rooms, four award winning restaurants and bars, all in an absolute beachfront environment.
The Department
If you have a 5 star attitude towards service and enjoy working in a fast-paced hospitality environment, this is the job for you
To assist us in maintaining our reputation for outstanding customer service, we are currently seeking an experienced and enthusiastic Manager on Duty to join our Front Office Team.
The Role
Reporting to the Front Office Manager, this role is pivotal to the daily operation of the resort. As Manager on Duty, you will be responsible for leading a culture of five-star service, ensuring our Associates anticipate the needs of your guests and exceeds their expectations.
In this hands-on leadership role you will have outstanding guest relations, the ability to think on your feet, strong financial acumen and an innovative leadership style.
The Requirements
Minimum 3 years' experience in a similar role within a luxury hotel environment
A collaborative leadership style as part of the Front Office leadership team
A genuine passion for guest service and inspiring the team to provide a memorable experience for our guests
Exceptional communication and interpersonal skills that allow you to easily build strong rapports with guests and colleagues
An energetic approach to time management and managing competing priorities
Be solutions focused with a confident and proactive approach to conflict resolutions
The ability to remain calm under pressure and when responding to emergency situations
The flexibility to work a rotating roster, including weekends, public holidays and occasional overnight shifts as required.
Experience with Opera PMS
The Benefits
As an Associate of Marriott International you will have access to a range of exceptional benefits, including generous accommodation discounts worldwide, discounted duty meals access to world class training programs and strategic career development opportunities.
Working for Sheraton is so much more than just a job, it's a lifestyle.
Be your best. Start your career at Sheraton, where you don't just work – you belong.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Your application will include the following questions:
* Which of the following property management systems (PMS) do you have experience with?
* Which of the following statements best describes your right to work in Australia?
* Do you have customer service experience?
* How many years' experience do you have as a Manager on Duty?
* How many years of people management experience do you have?
* Which of the following Microsoft Office products are you experienced with?
* What's your expected annual base salary?
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