Responsibilities
* Provide accurate information, advice, and service delivery to stakeholders of Queensland's vocational education and training system on the full range of departmental programs and activities.
* Undertake a range of activities to support programs including marketing programs and services, conducting stakeholder and participant interviews, field/workplace visits, surveys, data entry and the interpretation and application of legislation and departmental policies and procedures.
* Assist with the monitoring of projects, programs, processes, and activities, including undertaking basic research and analysis of projects, programs, processes and activities to achieve performance benchmarks and organisational objectives.
* Identify opportunities to improve existing work instructions, processes and procedures for training and employment projects and programs through the utilisation of innovation and problem-solving skills.
What we are looking for
* Sound knowledge of or the ability to acquire knowledge of departmental programs and services delivered through regional offices, including targeted programs to increase participation in training and skilling, application of administrative processes, procedures and legislative provisions.
* Ability to work effectively either independently and/or in a team environment, organise and prioritise work commitments, meet deadlines, share information, and support colleagues.
* Sound organisational and problem-solving skills with the ability to exercise judgement within established work practices and procedures.
* Sound communication and interpersonal skills, interview skills, written communication skills, as well as liaison and negotiation skills, to enable effective interaction with individuals, groups, internal and external stakeholders.
Client Services Officer, Trade, Employment and Training • Toowoomba, Australia
#J-18808-Ljbffr