Our organisation is seeking a highly skilled IT professional to fill the role of Technology Site Specialist.
About the Role
This position involves providing ongoing IT support for multiple sites and camps in the Pilbara region.
* Responsibilities will include logging all issues in the ITSM toolset (Service Now), liaising and communicating IT related work to business representatives, and executing work orders as per schedule and relevant work instructions.
* The successful candidate will also be responsible for creating, developing, and updating support documentation for the site, raising issues or suggestions for improvements with peers or other IT teams, and acting as an escalation point amongst peers.
* Additionally, they will be accountable for site technology, including desktops, servers, networking, and software queries, as well as managing all aspects of technology queries across the site from a varied customer base.
Key Skills and Qualifications:
* A minimum of 2-3 years of IT operational experience covering standard office applications, operating systems, and networking.
* Skills with Cisco and Ubiquiti technologies, familiarity with mining operations technology, ServiceNow, SAP, and communication networks.
* Proven track record in providing support to a diverse and busy environment, strong time management & organisational skills, able to prioritise & multitask.
* Tertiary qualifications in Information Technology or related experience, certification in ITIL, Microsoft, Customer Service Certification (highly desirable).
We offer a dynamic and inclusive work environment where diversity is celebrated and encouraged. Our organisation values individual strengths and team members are empowered to bring their whole selves to work.
About Us
We are committed to decarbonising our operations and harnessing renewable energy to create a sustainable future. Our global workforce drives and promotes an inclusive culture within our organisation and throughout the communities we interact with.
If you're a motivated and experienced IT professional looking for a challenging role, we encourage you to apply.