Customer Service Officer
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Temporary Full-Time until 30 June 2028
* Located in Sydney (Chatswood) with flexible working arrangements available
* Salary Clerk Grade 3/4, Base Salary ($84,659 – $92,701), plus employer's contribution to superannuation and annual leave loading.
About the role
Provide confidential administrative and project support for the Continuing Apprentice and Trainee Placement Service (CAPS) team.
For further information please click here to view the role description
About you
* Strong attention to details and effectively manages your time to meet deadlines.
* Able to prioritise and operate proactively.
* Capable working as a team member as well as independently.
* Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* A Working with Children Check is an essential requirement for this role.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing an answer to the pre-screening questions below:
Pre-screening Question 1
Give an example of a time that you had a difficult customer, what did you do to help them solve a problem and improve their customer experience? Please outline the situation, the steps you took to solve the issue and how you reached a positive outcome. (300 words max)
Pre-screening Question 2
Give an example of a time you had to use multiple systems or technology simultaneously to complete a task or your day-to-day work? Please outline how you work with multiple systems and technology to draw out data and prioritise tasks. (300 words max)
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department's values and priorities.
Please refer to the Applicant's Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking 'Apply Now'.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date 23 December 2025 at 11:59pm.
For role enquiries please contact Dan Giron, Training Services Manager at
Please note due to the NSW Government closedown period (Wednesday, 24 December 2025 – Sunday, 12 January 2026) applications for this recruitment will be reviewed commencing mid-January 2026.
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.