PacPlus is a well-established family-owned company, with a branch in Rockhampton and we strive to provide the best quality service to our customers, while maintaining a pleasant working environment for our staff.
We are looking for an Administrative & Customer Care assistant to join our friendly team in Rockhampton. This is a Part-time position, Monday-to-Friday, 10:00am-2:00pm.
The role
In this position, your Administration & Customer Care duties, may include:
- Assist customers in the showroom, with product selection & processing of sales
· Provides administrative support, product knowledge and customer service to the Sales Representatives for all branches and the Sales Manager
· Add new products/images to the website for customers to be able to purchase
· Following up daily with new customer account requests, via web or phone
· Effectively manages customer enquiries and requests for additional information, ensuring timely responses and resolutions
· Assists Accounts Receivable, when necessary, with sending weekly statements, credit card payments, customer account queries, setting up Cash on Delivery accounts and allocating direct deposit payments.
· Assisting the Warehouse Team with booking in freight transport/couriers
· Providing pricing, quotes and industry set ups for new and existing customers
· Data entry: customer pricing/adding customers to a Pricing Policy
· Updating customer templates to ensure Sales team have up to date product history for customers
· Creating order sheets based on customer’s purchase history
· Setting up new customers in the online portal and adding an ordering template
· Creating new purchase orders to order stock
If you feel that you suit the role, we would be pleased to receive your application, together with your resumé and a short covering letter, setting out how you suit the role requirements.