Select how often (in days) to receive an alert:Salary: VPS 5.1 - $113,022 to $124,884 + 11.5% superannuationLocation: 664 Collins Street, Docklands VIC 3008About the OrganisationEPA works to prevent and reduce the harmful effect of pollution and waste on Victoria’s environment and people. We work with community, industry and businesses. As the needs of Victorians change, we must be equipped to adapt and respond to a range of factors.We are a workplace committed to new ways of working, EPA celebrates diversity of people and lifestyles. We offer a wide range of practical options to support both your work and personal life.The EPA ExperienceSee the impact in the communities we live in: at EPA you see your work first-handRange of internal working groups, networks and volunteering opportunitiesOn-the-job training for a wide range of environmental rolesFlexible start and finish times, as well as compressed work week optionsAbout the role:Reporting to the Manager, Service Management and Infrastructure Services, the Manager Workplace Services, is a senior member of a team responsible for the effective functioning of the EPA’s Workplace Services, including Service Desk, and provisioning and supporting workplace technologies to enable collaborative ways of working within the organisation. You will work in partnership with IT vendors (e.g. Microsoft, Capgemini) providing workplace platform support services.In this role you will:Effectively manage the workplace services function and platform, including by leading the development of a strategy for the management of workplace technologies, ensuring compliance with EPA’s Enterprise Architecture standards and policies.Be the technical leader and key contact for the managed service provider’s IT support teams.Deliver high-quality workplace platform services by providing authoritative, high quality, accurate and timely advice in relation to all aspects of workplace technology.Ensure that that the systems that support the workplace platform are regularly reviewed for currency and compliance to the Enterprise Architecture standards and policies.Facilitate and provide staff with guidance, training, and support regarding workplace services.Skills and experience:A degree in Computer Science / Information Systems, and/or post graduate qualification in Information Systems or a related discipline.Leadership experience in a medium to large sized Information Technology function.Significant experience in a managed services and vendor support model.Significant experience in establishing and improving IT Service Management processes.Significant experience in workplace technology delivery and continual technology improvements.Experience in relevant tools / technologies: Jira, Confluence, Azure, Microsoft Intune, Microsoft O365, ServiceNow, Windows 10/11, Printing, Video conferencing.Click the ”Apply” button to submit your application. Applications close on Tuesday 20 May 2025 at 11:59PM.Applicants Should Submit:Cover letter; addressing your experience, the key selection criteria, motivations, and suitability to the role.Resume; including contact details of two referees.All prospective employees will also undergo a National Criminal Record Check prior to an offer of employment. You must be an Australian Citizen or Permanent Resident or hold a valid work permit or visa. Preferred candidates will be subject to pre-employment checks including, but not limited to, police checks, reference checks and role related security clearances.EPA Victoria recognises the value of the diversity, strength, and knowledge of Aboriginal and Torres Strait Islander people as we work with Traditional Owners to care for our environment. We provide a culturally safe and embracing work environment.We are an equal opportunity employer with a commitment to merit, equity, diversity, and inclusion in the workplace. We believe our workforce should represent the diversity of the lands upon which we reside; and we actively embrace staff of different abilities, orientations, backgrounds, faiths, and genders.EPA acknowledges Aboriginal people as the first peoples and Traditional custodians of the land and water on which we live, work and depend. We pay respect to Aboriginal Elders, past and present. As Victoria's environmental regulator, we pay respect to how Country has been protected and cared for by Aboriginal people over many tens of thousands of years. We acknowledge the unique spiritual and cultural significance of land, water and all that is in the environment to Traditional Owners, and recognise their continuing connection to, and aspirations for Country.
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