Job Description
The National Solutions Group at Leidos has an opening for Shift Tier 2 Hardware System Administrator for our Incident and Service Request Response Team in Alice Springs, AUS. The position requires an active TS/SCI with Polygraph security clearance and the ability to pass US Government medical and psychological exams.
Primary Responsibilities
* Communicate with customers and technical components to fully understand the incident, service request or problem.
* Research problems by accessing internal and external knowledge databases.
* Perform hardware troubleshooting, repair, replacement and incident resolution.
* Ensure performance meets established Performance Requirement Standards.
* Facilitate technical communications between operations and development staff.
* Distribute defect reports and system data collected during anomaly investigations.
* Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
* Analyze customer problems and implement appropriate corrective action to initiate a repair, and return to service in the field.
* Assist with property and asset management.
* Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required Performance Requirements Standards and level of information details.
Clearance Requirement
* Must have an active TS/SCI with Polygraph with current investigation within the last 5 years.
Basic Qualifications
* BA degree and 4+ years of prior relevant experience, Masters with 2+ years of experience. Additional years of experience in lieu of degree are acceptable.
* Security+.
* Proven computer hardware and system troubleshooting skills.
* System administration skills.
* Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
* Ability to work in a fast-paced, collaborative team environment.
* Ability to carry/lift 30 pounds of equipment.
Preferred Qualifications
* Working knowledge of ServiceNow/HelpNow.
* Experience with shift work supporting 24x7 mission operations.
* Experience in working with, collaborating with system users and customers.
* Ability to be flexible and quickly adapt to changing situations.
* Ability to demonstrate resourcefulness.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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