About the Venue:
Relish is a premium food and beverage outlet within Crowne Plaza Surfers Paradise, offering a diverse and fast-paced dining environment. The venue operates across a high-volume Breakfast Buffet, À la carte Lunch and Dinner service, and In-Room Dining, delivering consistent, high-quality experiences to both leisure and corporate guests in a dynamic hotel setting.
About the Role:
We are seeking an experienced and hands-on Assistant Venue Manager to support the Food & Beverage Manager and the wider leadership team in the daily operations of Relish. This role is ideal for a motivated hospitality leader who thrives in a service-driven, high-volume environment and is passionate about team development, operational excellence, and guest experience.
Key Responsibilities:
• Support the day-to-day management of breakfast, lunch, dinner, and In-Room Dining operations
• Lead, coach, and develop FOH team members to deliver exceptional service standards
• Ensure service delivery aligns with brand, guest experience, and business expectations
• Assist with labour management, rostering, and wage control in line with budgets
• Support forecasting, payroll oversight, and cost control initiatives
• Oversee compliance with RSA, food safety, WHS, and company policies
• Manage guest feedback, resolve service issues, and uphold strong customer satisfaction outcomes
• Assist with stock control, ordering, and cost of goods management
• Act as Manager on Duty when required
About You:
• Minimum 2–3 years’ experience in a supervisory or assistant management role within hospitality
• Proven experience in high-volume buffet and à la carte dining environments
• Strong understanding of labour management, rostering, and financial performance
• Confident leader with the ability to motivate, train, and develop teams
• Guest-focused with strong problem-solving and communication skills
• Sound knowledge of food safety, WHS, and compliance requirements
• Flexible availability including early mornings, evenings, weekends, and public holidays
• Current RSA certification (essential)
• Full Australian Working Rights (sponsorship not available for this role)
Benefits:
• Clear career progression opportunities within the Oscars Group and IHG
• Work within a premium hotel and food & beverage environment
• Supportive leadership and a strong team culture
• Ongoing training and development opportunities
• Staff discounts across a wide portfolio of Oscars Group venues and IHG
About Us:
The Oscars Group is one of Australia’s largest privately owned hospitality groups. Founded in 1986 by the Gravanis family, the group now operates 45+ venues across NSW, QLD, VIC, and SA, including hotels, pubs, restaurants, gaming venues, conference centres, and event spaces. Oscars Group is known for its people-first culture, long-term career pathways, and commitment to delivering memorable guest experiences.
If you’re ready to take the next step in your hospitality leadership career, we’d love to hear from you.
Join the Fun with Oscars Group!