* Business Enabling Services Group / ICT (BES) Division / Government Services (BES/ICTD) Branch
* APS 5 ($89,098 - $99,973) | Ongoing | Full-time
* Canberra, ACT
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ABOUT THE BRANCH
The Government Services Branch (GSB) supports the Department of Finance in achieving its purpose of providing high quality services that enable the Commonwealth to achieve value in the management of public resources for the benefit of all Australians. We deliver Whole-of-Government services to Commonwealth agencies, including developing and supporting the secure telecommunications and digital collaboration needs of the Australian Government.
We provide and manage:
GovAI, a centrally hosted, secure whole-of-government platform that enables Australian Public Service staff to learn about, experiment with, and use artificial intelligence tools to improve public service delivery.
GovPlace, a secure, whole-of-government collaboration platform provided by the Department of Finance. It gives agencies a supported PROTECTED-level environment with essential tools and applications for collaboration across government.
GovTEAMS, a comprehensive whole-of-government collaboration service for the Australian Public Service.
GovLINK, a secure inter-agency communication service that encrypts all nominated traffic, classified up to the PROTECTED level, between agency internet gateways.
The Parliamentary Document Management System (PDMS), delivering services to support the management of parliamentary workflow across government.
ABOUT THE OPPORTUNITY
Are you an enthusiastic technical support professional who enjoys solving problems and helping government agencies get the most from their digital platforms? We're seeking a PDMS Support Analyst (APS 5) to deliver high-quality support to government agencies that use the PDMS environment. You'll help agencies keep their PDMS environments running smoothly by resolving issues and contributing to ongoing service improvements.
You'll bring experience in IT or technical support environments, strong communication skills, and an analytical approach to resolving issues.
In this role, you will:
* Deliver PDMS support across desktops, mobiles, connectivity and communication channels (phone, email, site visits).
* Provide technical assistance and training to agencies using PDMS.
* Contribute to the development and maintenance of system documentation.
* Manage incidents and prepare reports to support operational visibility.
* Support system configuration activities.
* Participate in on-call support as required.
* Support PDMS Agency Committees and related governance activities.
* Undertake agency support tasks and other duties as required.
* Creating and execute Structured Query Language (SQL) queries to generate reports.
DETAILED VACANCY INFORMATION
For detailed information about this role including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
ELIGIBILITY ADVICE & CANDIDATE NOTES
* Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
* Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
* We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.
CONTACT INFORMATION
* For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
* We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via or call between 8:30am - 5:00pm AEDT Monday to Friday.
* For questions relating to the online lodgement of your application, please email the Recruitment team via or call between 8:30am - 5:00pm AEDT Monday to Friday.
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