Job Title
Front Office Manager
About the Role
We are seeking a seasoned hospitality professional to fill the role of Front Office Manager. This is an exceptional opportunity to join our dynamic team and take on a leadership position in the heart of our operations.
The successful candidate will be responsible for ensuring the efficient day-to-day operation of the Reception desk, greeting and registering owners and guests, providing information on local area attractions, administration, and managing any guest issues that may arise.
This role requires a strong leader who can motivate and train staff to deliver high levels of customer service. The ideal candidate will have experience in hotel front office management, excellent time management and communication skills, and a calm and professional demeanor in all instances.
The Front Office Manager will play a key role in promoting a culture of excellence and taking ownership of resolving guest complaints in a timely and professional manner.
Key Responsibilities
* Manage the front office operation to achieve a reputation as a market leader in individualized customer-focused service.
* Supervise all reservations, guest arrivals, and departures to ensure room allocations and check-in/check-out processes follow set procedures and are customer and quality focused.
* Utilize the front office system to ensure accuracy in use and produce a range of accurate reports to meet operational needs.
* Supervise lobby services to ensure guest arrivals and departures are as efficient as possible.
* Regular liaison with maintenance to ensure maintenance requests are completed quickly, focusing on guest needs as a priority.
* Operate an effective night audit function, receivables, and reporting, with a focus on accuracy and attention to detail while maintaining customer focus.
* Prepare front office recurring reports, commenting on key performance indicators.
* Support housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
* Support maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
* Ensure public areas are clean and well presented with regular monitoring.
Requirements
* Work experience as a Front Office Manager or similar role within a hotel environment.
* Self-motivated with genuine passion for hospitality and guest experience.
* Experience supervising, training, and motivating staff.
* Confident in creating rosters and adhering to wage control.
* Confident interpreting and generating reports, as well as reviewing daily occupancies to ensure smooth operations.
* Well-presented with an eye for detail and strong organizational skills.
* Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling.
* Solid Rooms Division knowledge.
* Excellent time management and communication skills, including rapport building between internal and external stakeholders.
* Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management.
* Ability to work unsupervised.
* Flexibility to work on a rotating roster, including weekends and public holidays.
What We Offer
* Full-time position.
* Subsidized Private Health Insurance.
* Discounts with corporate partners: Fisher & Paykel, HSBC, Goodlife Health Clubs, Harvey Norman.
* Discounted hotel and resort stays globally.
About Us
At Travel + Leisure Co., we are vacation connoisseurs. We put the world on vacation, and we're always looking ahead to what's next. Join our global team and build a career where memories start with you.