A leading software solutions provider in Melbourne seeks a skilled Technical Support Specialist to deliver excellent customer service and troubleshoot software issues. The ideal candidate will have 3-4 years of experience in customer support, preferably within a contact center, along with IT qualifications. Proficiency in Salesforce Service Cloud and Genesys is essential. Candidates should possess strong communication skills, attention to detail, and a commitment to resolving customer issues effectively. Fluent English is required, and additional languages are a plus.#J-18808-Ljbffr