Customer Service Officer (Casual) Recquatic
$43.05 per hour (inclusive of casual loading)
Recquatic Operating hours
Monday to Friday - 5.30am to 9pm
Saturday – 7.45am to 5pm
Sunday – 8.45am to 5pm
This position is classified as a PACS Band 3 position under the City of Kwinana's structured renumeration system
The Kwinana Recquatic has an exciting opportunity for an enthusiastic and experienced Customer Service Officer to join the City of Kwinana. Reporting to the Customer Experience Team Leader, this role is responsible for delivering exceptional customer service as the primary point of contract for internal and external customers. In this role, you will respond to enquiries across all communication channels and provide accurate, timely information about memberships, programs and services. You will also support the Centre's operations by contributing to sales processes, assisting customers with their needs, and performing a range of administrative tasks, including data entry and general clerical duties.
Our Mission and Pillars
At Kwinana Recquatic our mission is to inspire a physically and mentally healthy Kwinana. We achieve this through our four pillars of team culture, which are:
* Community First
* Courage to Act
* Make it Fun
* Trust and be Trusted
Qualifications and Requirements
* Experience in a similar role.
* Demonstrated ability to problem solve and take a lead role in day-to-day Centre operations.
* Attention to detail and ability to collect data accurately.
* Ability to provide the highest quality of customer service with effective questioning and probing techniques.
* Well-developed organisational skills and initiative to prioritise workload and deliver timely services.
* Ability to identify and implement process improvements for a better customer experience.
* Demonstrated knowledge of member engagement strategies and sales techniques.
* Certificate in Customer Service or Business Administration desirable.
* Provide First Aid Certificate and Police Clearance.
To be considered for this position please submit a current resume along with a cover letter outlining your experience, availability (days, mornings, evenings and weekends) and your interest in the role.
For more information relating to the position (not application packs) please call Simon McLeish, Customer Experience Team Leader, on 9236 4718.
Apply online: Click the green 'apply' button below
Applications assessed as suitable but not offered immediate work will be placed in an appointment pool.
The City of Kwinana reserves the right to commence recruitment prior to the closing date, and will not accept or consider late applications.
EEO Statement
The City of Kwinana promotes and values diversity to create a unique workforce. Applicants from diverse backgrounds, such as Aboriginal people, people living with disability or people from different cultural backgrounds are encouraged to apply. The City also strives to be a customer centric organisation, with the customer at the centre of everything we do. As such, all employees play an important role in helping us to achieve this by ensuring they provide best-practice customer service. The City has the goal of zero harm for its employees, this includes providing a smoke‐free environment and minimising exposure to the elements. Conditions of employment are in accordance with the City's current Enterprise Agreement.
Please note: As part of the City's recruitment process, the selected applicant will be required to undergo a pre‐employment medical which includes a Drug and Alcohol screen test.
Attachments
* HR - Application Pack for Employment.pdf
* Position Description - City Life - Recquatic - Casual Customer Service Officer - 5349 (RADM30).pdf
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