Overview
RSL Victoria - The Returned & Services League, Victorian Branch is the largest and oldest veteran charity in the state. We provide programs, services and initiatives to help improve the lives of veterans and their families, raise funds to support services through our appeals, lead commemoration of service, overarching leadership to our network of 270+ Sub-Branches and represent approximately 200,000 members on veteran related issues.
At RSL Victoria, we’re people with a purpose and our approach is centred on our values of respect, transparency, integrity, mateship, tradition, compassion and empathy. Our dedicated workforce made up of employees and volunteers help contribute to our mission to provide the best possible support and services to all generations of veterans in Victoria.
To find out more about the important work that we do, visit our website: www.rslvic.com.au.
About the role
We have a rewarding and exciting opportunity to join the team as a Military Compensation Advocate. In this role you will assist serving and ex-serving members of the Australian Defence Force (ADF) with compensation support and advocacy. You will be accountable for a broad range of activities from client assessment and liaison, claims documentation and administration and engagement with internal and external stakeholders. You will be the point of contact for veterans compensation and entitlement dealings and will have an allocated caseload, so you will need to be able to manage client expectations, work to tight deadlines and with often distressing or confronting subject matter.
This is a full time role working Monday to Friday (38 hours per week), based at our Veterans and Families Wellbeing Hub in Wodonga.
About you
You will have experience in a community services environment in a similar support type role. Be confident in your approach to engage with a range of people and complex sensitive matters, you will have a caring demeanour, be highly organised, an active listener and outstanding communicator with a strong work ethic. You will uphold the values of RSL Victoria and relish in being part of an organisation that encourages collaboration, sharing of ideas and continuous improvement and have empathy with and a desire to support veterans and their families.
Other essentials for the role:
- Experience with veterans and/or knowledge of issues facing the veteran community.
- Sound use of Microsoft technologies (Office 365) and experience with a CRM (Salesforce).
- Qualified as a level 1 or 2 Advocate under the ATDP (highly desirable).
This is a great opportunity to contribute to the veteran community and utilise your experience to ensure a solutions focused quality support service is provided.
Why work for RSL Victoria?
We care deeply about being inclusive and providing a workplace where everyone is respected and valued for who they are and their unique contribution. We are committed to ensuring equity, inclusion and diversity in our workforce and encourage applications from people of all backgrounds and experiences. Applications from veterans and current serving defence personnel are highly encouraged. Know that no matter your role with RSL Victoria – you’ll have the opportunity to make a difference. We want our employees to bring their whole self to work.
- Be part of a culture that is welcoming, engaging, supportive and passionate about what we do.
- Competitive remuneration with access to NFP salary packaging benefits.
- Two extra leave days for the December holiday period.
- Annual leave loading of 17.5%.
- Access to paid parental leave.
- Access to employee wellbeing program and initiatives.
- Reward and recognition and Culture Crew social activities.
- Versatile arrangements with a hybrid working environment to enable work/life balance.
- Opportunities to be involved in commemoration events and appeals.
How to apply
To be considered for this role you must include a cover letter outlining how your skillset and experience makes you the best candidate for the role, along with your CV.
Application questions
- Which of the following statements best describes your right to work in Australia?
- Which of the following Customer Relationship Management (CRM) systems do you have experience using?
- How many years' experience do you have as an Advocate?
- Have you worked in a role which requires a sound understanding of claims management processes?
- Do you have a current Working With Children (WWC) Check?
- What is your expected annual base salary?
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📌 Military Compensation Advocate
🏢 RSL Victoria
📍 City of Wodonga