Description
The ICT Auditor is responsible for achieving growth in sales through new business development, leading the delivery of projects, and ensuring service excellence to clients. This position helps clients to improve the quality and safety of their business performance through the application of internationally recognized standards. This position reports to the National Resource & Training Manager.
ROLES & RESPONSIBILITIES:
Expected to support the growth of our sales and delivery for a range of services and may have specialism and expertise in several of them, including:
* Perform 3rd-party onsite ISO audits, ISO 27001 / training in line with DNV guidelines, policies and procedures.
* Sales activities in ICT sector as a subject matter expert.
* Interact directly with customers at all levels of management in developing timely, complete and accurate reports of their current level of compliance or implementation of their management system.
* Document and report audit activities and results and resolve the Technical Review (TR) issues if any so that the lead time to customer is optimized.
* Provide timely and accurate reviews of customer corrective action and closure.
* Maintains appropriate audit credentials and pursues advancement of those credentials and other related credentials as needed.
* Generate leads & opportunities across services, pass on to sales and support Sales Team, if required.
* Support Operations Planning & Scheduling by timely communication on dates for delivery of various services.
* Support efficiency projects such as Travel, Audits / Trainings and non-refundable activities.
* Prioritize Key Customers and be the Customer Manager for assigned projects and represent DNV professionally for delivery.
* Ensure Customer rapport and resolve any customer complaints.
Responsibilities
* Wellbeing: DNV understands the importance of physical and mental wellbeing and aligned with our value of caring for our people, we have a 'Be Well' program in place.
* Bonus opportunity: We believe it is important to reward our employees with an annual discretionary profit scheme or sales incentive scheme – depending on your role.
* Insurances: DNV covers permanent employees for life and total permanent disability insurance as well as salary continuance insurance to safeguard you within our DNV Superannuation scheme.
* Parental and long service leave: DNV has a generous parental leave and long service leave policy.
* Hybrid work: We offer a hybrid work model to foster our culture while providing you with working flexibility.
* Professional membership: We will support you with membership fees for your relevant governing body applicable to your position.
* Social activities: To foster our culture, we enjoy regular social get togethers.
* Benefits may vary based on position, tenure/contract/grade/level *
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity
Qualifications
* Bachelor's or Master's Degree in Information Technology or relevant field.
* Minimum 3 years experience in the ICT industry.
* Must have done accredited Lead Auditor (LA) course of ISO 9001 and ISO27001. Additional LA courses in ISO 20000, ISO 22301 will be an added advantage.
* Knowledge of ICT related standards like ISO 9001, ISO 27001, ISO 20000, ISO 22301.
* Knowledge of legal requirements related to ICT sector.
* Strong work experience in quality, security, service management, business continuity in ICT sector, willing to conduct trainings in these areas.
* Additional qualification in other standards an advantage such as 9001, 14001, 45001 etc.
* Must have the ability to work independently and in teams.
* Proven project and/or team leader, delivering service excellence.
* Excellent interpersonal skills, with excellent customer service skills.
* Ability to speak very well in English, both written and verbal.
* Ability to work in an international team, delivering and leading teams to produce high quality deliverables on time and on budget.
* Ability to lead multiple projects in parallel, often with conflicting demands and timelines.
* Willingness to travel and work around Australia and other locations.
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.