In this role you will be a key contributor to the development of an innovative new correctional centre. You will deliver efficient and effective administrative and clerical support to a large staff team and the centre's day to day operations. This position is required to work as part of an overall administration support team for the centre.
The primary accountabilities of the Workforce Engagement Officer include:
- Participate in a rotating shift roster as part of the Workforce Engagement Support Team for LVCC.
- Provide high quality customer service and frontline support to all LVCC employees as part of a call centre via telephone and email enquiries.
- Screen telephone calls and triage enquiries to appropriate areas of the centre with escalation of more complex queries to specialist areas.
- Provide administrative functions and confidential administrative support for the centre including, call centre operations, word processing, data entry, spreadsheets, photocopying, filing activities and taking minutes at various meetings
- Provide support to other staff on administrative issues and assist with the preparation of memorandums, reports and correspondence
- Provide support and assistance in the use and maintenance of office communication and technology including photocopiers, printers and computers
- Utilise human resources systems, process human resources paperwork including the processing and record keeping of timesheets/training and recruitment documentation
- Perform office and call centre opening and closing procedures
- Maintain filing and recording system ensuring the confidentiality of all documentation handled
- Ensure the security of files and appropriate access to the files by relevant staff and approved external agencies
- Undertake archiving of files and records in accordance with legislative requirements
Other conditions and requirements:
- This position involves working shift work on a rotating roster that covers morning and afternoon shifts across 7 days, including weekends and public holidays.
Appropriate remuneration under the relevant Award will apply.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.