Overview
Join to apply for the Service Delivery Manager role at Advantage Healthcare Support.
Base pay range: A$90,000.00/yr - A$110,000.00/yr
About Us
Advantage Healthcare Support Nursing Agency is a well-established organisation providing disability support services with respect, courtesy, and dignity. We aim to be the leading provider of need-based healthcare support, trusted by Hospitals, Communities, and people across the country.
About The Role
* Oversee day-to-day service delivery across multiple sites.
* Lead, mentor, and support staff to achieve positive participant outcomes.
* Manage client intake, including drafting and reviewing Service Agreements and Schedules of Supports.
* Ensure compliance with NDIS standards, policies, and procedures.
* Build and maintain strong relationships with participants, families, support coordinators, and community partners.
* Monitor service performance and drive continuous improvement initiatives.
* Develop and implement strategies to acquire new clients within the NDIS referral streams, including networking, building relationships with key stakeholders, attending industry events, and conducting marketing activities.
NDIS Administration Duties
* Draft, issue, and update NDIS Service Agreements with version control.
* Monitor plan usage and funding.
* Assist claims, billing, and reporting in line with NDIS requirements.
* Liaise with clients, plan managers, and NDIA to resolve queries.
* Collaborate with finance teams to ensure billing accuracy and compliance.
What We Are Looking For
* Previous experience as a Social Worker and in the NDIS space.
* Strong knowledge of the NDIS framework, participant rights, and service delivery standards.
* Excellent interpersonal and communication skills.
* Excellent organisational and time management abilities.
* Team player with a positive approach, taking on ownership of tasks and responsibilities.
Requirements
* Current and valid NDIS Worker Screening Check
* Working with Children Check
* NDIS Mandatory Online Training
* Valid Driver's Licence and Own Vehicle
What We Offer
* Opportunity to work in a dynamic and growing healthcare support agency.
* Supportive team environment.
* Professional development opportunities.
* A role where you can make a real difference, every single day.
Advantage Healthcare Support Nursing Agency is an equal opportunity employer. We value diversity and inclusion in our workplace.
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