Senior Claims Service Consultant Role
We are seeking a talented and experienced claims professional to join our team as a Senior Claims Service Consultant.
About the Role
* Review and identify claims that do not fall within policy scope, ensuring accurate outcomes.
* Liaise with stakeholders on outcomes and dispute resolution.
* Prepare and draft documentation for stakeholders as required.
* Develop customer relationships to understand and meet their needs, delivering a positive customer experience.
* Maintain knowledge of insurance guidelines, legislation, regulations, and court decisions, recommending policy changes for continuous improvement and compliance.
Your Skills and Experience
* Demonstrated claims management experience in a complex customer service environment.
* Ability to optimise business value by delivering high-quality services and positive customer experiences.
* Possess technical knowledge of relevant insurance lines and associated legislation.
* High attention to detail and technical proficiency with systems, software, databases, and communication tools.
* Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities.
About Allianz Australia
We are proud to be one of the world's leading insurance and asset management brands, with a diverse workforce that values equality, inclusion, and diversity.
We care about everything that makes you, you. We believe in an equitable workplace where people from all backgrounds can thrive, grow, and contribute their unique perspectives.
What We Offer
* A supportive and open-minded team environment.
* A sense of belonging in the workplace, where you are welcomed and encouraged to bring your authentic self.
* An employer committed to supporting your work-life balance and flexible working arrangements.
* Access to on-demand learning resources and career development programs.
* Insurance products, deals, and discounts across various retail, tech, and travel brands.
* Initiatives to support your financial wellness, including superannuation matching and referral bonus schemes.
* The opportunity to participate in our Employee Share Purchase Program.
How to Apply
If this opportunity interests you, please submit an application and we will reach out if a suitable position arises.