* 26 days' annual leave, including one for your birthday
* Be part of an industry leading supportive and positive work culture
* Permanent full-time role located in Sydney, Melbourne, Brisbane, or Adelaide
Role
This is an exciting opportunity for someone who thrives in a fast-paced, relationship-focused environment. The Agent Experience Officer plays a key role in supporting the Agent Experience Team and the Student Recruitment Team by ensuring accurate data management, seamless communication with our agent partners, and high-quality administrative and reporting support. Your work will directly contribute to strengthening Kaplan's partnerships, enhancing team operations, and supporting strong sales outcomes across Kaplan Business School and Kaplan International Pathways ANZ.
Responsibilities
* Accurately enter, maintain, and update agent and student data across CRM and student management systems.
* Prepare data reports for agent performance, visa refusal monitoring, commissions, and other analysis.
* Process new agent appointments, issue certificates, and manage agent agreements and documentation.
* Work closely with Compliance and Admissions teams to ensure accurate agent records, documentation, and association with student enrolments.
* Process agent commission and bonus invoices and prepare trimester and annual agent statements.
* Respond promptly to agent enquiries via email, phone, and walk-ins, ensuring a high level of service.
* Support agent training sessions, events, and other student recruitment activities as required.
* Provide administrative and reporting support to the Agent Experience Team Leader and Student Recruitment Team.
Requirements
* A diploma-level qualification and relevant experience, or equivalent combination of education and experience.
* Proven experience in administrative work with strong attention to detail and accuracy.
* Demonstrated experience in data entry and data management.
* Strong problem-solving skills and the ability to work within guidelines and compliance frameworks.
* Excellent written and verbal communication skills.
* Ability to prioritise competing demands and work effectively under pressure to meet deadlines.
* Ability to work independently and collaboratively within a team, with flexibility to adapt to changing priorities.
* Strong computer skills, including CRM systems, Microsoft Office applications, spreadsheets, and databases.
About Us
Kaplan Australia is one of the world's leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.
Our passion is helping students reach their goals through quality education. Joining our team, you will thrive in a rewarding work environment that is customer-focused, dynamic, and innovative in spirit
Applications close 5th January 2026
Background-Check Notice & Declaration
Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate's suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at for information about how Kaplan may handle your personal information in connection with this application process.
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