As a key member of our senior leadership team, the Chief Operating Officer (COO) plays a pivotal role in driving strategic impact through operational excellence.
The COO will report directly to the CEO and be responsible for shaping our organization's strategy, systems, and performance to support entrepreneurs and communities in the North.
Key Responsibilities:
* Developing and implementing operational plans that align with our overall strategy
* Leading internal operations, implementation, and delivery to enable the CEO to focus on Board engagement, strategic development, and relationships with key stakeholders
* Reviewing and aligning our organisational structure to ensure it supports our goals and objectives
* Providing counsel, challenge, and clarity on major decisions, and supporting the CEO by handling day-to-day management and execution
* Managing direct reports across programs, marketing, operations, and support functions to drive results and achieve our mission
* Designing and implementing workflows, systems, and business processes to improve efficiency and effectiveness
* Overseeing supplier contracts and ensuring they align with our organisational needs
* Supporting reporting to the CEO and Board with clear data and insights to inform decision-making
* Fostering a culture of collaboration, accountability, and innovation to drive growth and success