Solutions Engineer - FreeWheel page is loaded
Solutions Engineer - FreeWheel
Apply locations Australia - Level 3, 1-9 Buckingham St, Surry Hills NSW 2010 Australia time type Full time posted on Posted Today time left to apply End Date: October 31, 2025 (30+ days left to apply) job requisition id R416395 FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
As a part of FreeWheel's expansion into the ANZ region, this position will be foundational in growing existing clients as well as establishing new business - primarily through providing use-case specific product knowledge, tailored technical advice, and bespoke solutions. The individual will work on scoping new business, SaaS deployments, product expansion, and internal initiatives associated with FreeWheel's ad-serving and sell side platforms - enabling customers to organize, monetize, and report against their multi-faceted media sales strategies.
Job Description
We seek an experienced, passionate, independent and highly motivatedClient Solutions Engineer (CSE) based in our Sydney office to bring ourtechnology to life each day, establishing and exemplifying best practices in technical scoping, product activation, and ongoing support. Acting as a key technical expert in the sales process and execution ofvaried media monetization strategies, Client Solution Engineers are a key part of the Global Client Services organization tasked with understanding and advising on client usage in support of the ever evolving intersection of the global media ecosystem and FreeWheel's software and services. With a heavy emphasis on client facing skills, this role communicates with prospects, customers andpartners frequently, finding novel solutions to complex problems. Client Solutions Engineers are expected to draw upon their experience and creativity to ensure thesuccess of FreeWheel’s most demanding client initiatives, often addressingrequirements which have never before been asked of FreeWheel by our customersand sales prospects.
As a central figure in configuration design and product usage, this position is also taskedwith developing and sharing best practices across FreeWheel globally - ultimately standardizing proven solutions for theimprovement of team performance, and acting as a trusted partner both internallyand externally.
FreeWheel’s Global Client Services philosophy is based on establishing long-standing client relationships formulated foremost on trust; and built upon sound technical expertise and guidance.
Core Responsibilities:
* Ensure the technical execution of FreeWheel’s most demanding client initiatives
* Design, implement and document business and technical solutions for new client prospects, heavily predicated on the ability to translate business requirements directly from customers and prospects.
* Understand and be able to speak to existing media monetization strategies of prospects and clients - Ultimately to deliver effective and elegant solutions to address identified needs or pain points.
* Address major escalations and client-wide difficulties, assist in product use case expansions, and clarify appropriate resolution paths for new or unclear use cases
* Act as a primary liaison between Account, Product, and Engineering teams for matters related to ongoing technical support.
* Provide training to internal teams, and occasionally to our clients and partners
* Provides timely, technical support and problem resolution for escalated field service questions from FreeWheel's Global Support team
* Support multiple regional clients in a proactive manner, collaborating closely with regional account and revenue stakeholders
Requirements:
* More than 2 years experience in Adtech, MarTech or similar experience
* Experience with end-to-end programmatic ad serving workflows, with an emphasis on sell side platforms and the latest protocols employed therein.
* Experience in technical roles with heavy client facing presence
* Proven track record on working independently from management with local and globally distributed teams
* Strong communication skills – this position requires a significant amount of client interaction - ideating and explaining how FreeWheel technology solves business problems.You should be able to do this well, to any audience; from developers to executives, in a way that both communicates value and achieves desired results.
* Ability to independently set work priorities and manage one's time
Nice to Have Skills:
* Working knowledge of web/mobile technologies, in particular HTTP and other Application Layer protocols
* Working knowledge of streaming protocols (eg HLS, DASH) and the systems that employ them
* Working knowledge of scripting and database languages; PHP, Python, Javascript, SQL, etc. NOTE: This is NOT a software development position.
* Working knowledge of Data and BI platforms: Snowflake, BiqQuery, etc
* Prior experience within a technical role somewhere within the programmatic video supply chain (with preference to SSP and Ad Serving)
About FreeWheel:
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
About Us
At Comcast, you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal .
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