Overview
Join to apply for the Clinical Customer Care Manager - NDIS role at Healthcare Australia.
Melbourne, Victoria, Australia
Responsibilities
- Join a passionate team committed to delivering exceptional support to older Australians and people with disabilities. As the Clinical Customer Care Manager, you’ll lead and mentor the Customer Care team, ensuring high-quality, person-centred services are delivered in line with NDIS standards.
- Embedding clinical best practices across the team and supporting ongoing professional development.
- Developing tailored support plans through in-depth assessments that meet each customer's unique needs.
- Ensuring services meet NDIS Quality & Safeguards Commission standards and compliance requirements.
- Driving continuous improvement through data insights, feedback, and process enhancements.
- Supporting business growth by contributing to service innovation and strategic goals.
What You’ll Bring to the Role
- Solid understanding of the Home Care environment or other health-related services.
- Experience in a customer-focused service business. Confidence in engaging stakeholders and building external partnerships.
- Ability to work independently while collaborating as part of a broader team. Event or marketing experience (e.g. attending expos or community events) is a plus.
Qualifications
- Current APHRA registration with no conditions • Diploma of Nursing
Mandatory Requirements
- NDIS Workers Screening Check
- Working with Children Check
- NDIS Worker Orientation Module – Quality, Safety and You
Our culture and benefits
We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other. With HCA you’ll be rewarded with:
- A fabulous discount on BUPA Private health Insurance – 7%!
- Hybrid Work: Flexible hybrid working conditions that empower work-life balance
- Access to extra leave with a day off for your birthday plus a rewards and perks platform
- Salary Packaging - novated leasing available with Smart group
- Be part of a well-respected Australian based organisation of more than 3,000 employees
- Ongoing training and support with access to an education allowance to nurture your skills and career
At HCA we are committed to embracing diversity and providing a safe working environment. Veterans are encouraged to apply.
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📌 Clinical Customer Care Manager - NDIS
🏢 Healthcare Australia
📍 Melbourne