About the role
Our Business Banking Division has embarked on a significant transformation program with a focus on improving both our customer and our employee experience. We have simplified our policies and ways of working and improved our systems and tools. It's a great time to come on board and be part of the great culture we have at Bendigo and Adelaide Bank
**In this role you will**:
Provide an amazing service to our customers through timely responses and accurate and efficient processing of documentation
Assist the team to ensure adherence to policy and procedures at all times and scheduled reviews are completed within agreed time limits
Support our Business Bankers to manage and develop strong customer relationships
Conduct customer needs analysis to match appropriate products and support cross selling opportunities
This is a full time, permanent position. As part of our team name team, you can be based in Brisbane or Ipswich. You will become part of a company with a great culture and a supportive and collaborative team with a focus on high performance. We operate a hybrid work model with flexible work options available (full-time hours).
Does this sound like you?
We are looking for someone who enjoys being part of a team and who takes genuine care in supporting their customers, plus:
Excellent financial acumen with strong analytical and problem-solving skills
Strong interpersonal & relationship building skills with customers, colleagues and stakeholders
A very high-quality focus, attention to detail and accuracy
Excellent time management including the ability to multi-task, meet deadlines and manage conflicting priorities in a high-volume environment
A keen desire to learn and grow
**Additional experience that would be advantageous**:
Familiarity with financial and cash flow statements
Experience conducting financial analysis
Knowledge of banking regulations, policies, procedures and the range of a bank's products and services
Understanding of the end-to-end lending process (consumer or business)
Tertiary qualification in a business-related field
About Bendigo Bank
Bendigo Bank has a unique position in the Banking and Finance industry: we are a trusted brand with a (really) high Net Promoter Score and the time is right for growth as businesses reconsider the sort of bank they want to partner with.
With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it.
We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart
Our time is now. We are challenging the status quo and we're excited about our future
Why us?
There's so much more to a career with Bendigo and Adelaide Bank than just banking.
Get real benefits, work life balance and flexibility. You bring your brilliant mind and we'll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.
If you're excited to be part of an organisation with strong values and a community focus - then this could be the role for you
It is a condition of employment with the Bank that you are fully vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.