Job Overview
This role ensures a smooth and efficient patient flow through the Day Oncology unit, serving as the primary point of contact for patients and their families.
The ideal candidate will possess strong communication and interpersonal skills, with the ability to work in a team environment.
We are seeking an enthusiastic individual who is passionate about delivering exceptional customer service and has a keen eye for detail.
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About This Role
* Key Responsibilities:
* Accurate administration of Day Oncology bookings into IPM and Aria
* Health fund checks
* Receiving and processing appointment requests from doctors or other healthcare professionals
* Providing information to patients about their appointments, including dates, times, and necessary preparation
* Administrative support to our team
* Liaising with specialist doctors' rooms
* Coordinating with other departments for required tests or procedures
* Optimizing capacity to maximize efficiency of the Day Oncology unit
* Ensuring positive patient experience through excellent customer service and support