**Location: Yarra Falls, Melbourne (Hybrid)**
In this position, you'll be based in either Yarra Falls Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.coM/Flex.
**We give you a world of potential**
**A role you will love**
Computershare Technology Services (CTS) is seeking an Application Support Analyst experienced with VMS/Linux software to join on a permanent full-time basis.
This position requires that you are flexible with working hours and able to cover shifts on a rotating roster from 7am - 7pm with the 2 shifts being 7am - 3pm and 11am - 7pm. There will also be an on-call support component to this role with a rotating on call roster every 8 weeks.
**Some key responsibilities**:
- Provide technical mentoring and guidance to clients
- Respond to requests for technical assistance in person, via phone, electronically
- Resolve client issues in a timely and productive manner
- Liaise with development teams to resolve software issues
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes, and updates
- Ensure all relevant processes, documents, checklists, and standards are adhered to in order to maximise quality
- Suggest ways to improve existing processes and/or create additional ones to improve quality and efficiencyRedirect problems to an appropriate resource
**What will you bring to the role?**
- Extensive VMS/Linux/ Application knowledge
- Relevant experience in the Financial/Share Registry sector
- High degree of self-direction, initiative and motivation
- Adaptable approach to work, including hours
- Able to work under pressure and set priorities and deliver to tight deadlinesAbility to work with demanding stakeholders and develop strong working relationships
**Desired skills and experience**:
- Excellent written and verbal communication skills
- Understanding of ITIL framework
- Dedication to deliver to deadlines
- Lateral thinker, with a broad outlook, solution oriented
- An ability to learn on the job
- A team player
- Must possess strong attention to detailMotivated to provide a quality service
**Rewards designed for you**
**Flexible work**to help you find the best balance between work and lifestyle.
**Health and wellbeing**rewards that can be tailored to support you and your family.
**Invest in our busines**s by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
**Extra rewards**ranging from recognition awards and team get togethers to helping you invest in your future.
📌 Application Support Analyst
🏢 Computershare
📍 Melbourne