Our participants, Our people, Our purpose
Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
Complex Support Needs Branch
Discover our latest standout roles in the Complex Support Needs Branch:
* APS6 Planners - Complex Support Needs
* APS6 Planners - Justice Team
* APS6 Justice Liaison Officers - Justice Liaison Team
The Complex Support Needs Branch provides specialised support for people with disability with additional complexity due to situational and personal factors.
You will be considered for all roles, however in the application form we will ask you to select a role and preferred location to understand your preferences.
Aged Care and Hospital Interface Branch
Step into something great — new positions now available in the Aged Care and Hospital Interface Branch:
* APS6 Planners – Aged Care and Hospital Interface
* APS6 Hospital Liaison Officers - Hospital Liaison Team
The Aged Care and Hospital Interface Branch is responsible for servicing several specialized cohorts of participants. This includes participants living in or at risk of entering aged care, those diagnosed with MND, participants with terminal illness and disability, and supporting those in hospital to discharge.
You will be considered for all roles, however in the application form we will ask you to select a role and preferred location to understand your preferences.
Where you can add value
The complexity of these positions ensures a varied workload, and your success will rely on your ability to adapt with confidence.
APS6 Planner - Complex Support Needs:
The Complex Support Needs Planning Teams provides planning support for participants with complex support needs.
APS6 Planner - Justice Team:
The Justice Planning Team provides support to participants who intersect with the justice system, with the aim of ensuring participants have the disability supports they require whilst in custody, and to enable informed transition to the community.
APS6 Justice Liaison Officer - Justice Liaison Team:
The Justice Liaison Team works nationally to provide timely and accurate support to internal and external stakeholders working with people with disability interacting with the justice system within a correctional facility.
APS6 Hospital Liaison Officer - Hospital Liaison Team:
The Hospital Liaison Team works nationally to provide timely and accurate support to internal and external stakeholders working with people with disability interacting with the health system.
APS6 Planner – Aged Care & Hospital Interface Branch:
Planners in the Aged Care & Hospital Interface branch, work directly with participants to provide high quality planning support either via case management or to support those in hospital to discharged.
Enough about us, let's talk about you
These positions will have a considerable level of public contact in relation to complex, difficult, or sensitive issues.
Our ideal candidate would possess a combination of skills, attributes and values.
Key focus on these positions:
* Deliver effective case management by confidently prioritising and managing a diverse caseload of participants, including those with complex needs across multiple life domains
* Demonstrate empathy and compassion, with a genuine ability to understand, support and advocate for people with disability
* Collaborate and contribute as an engaged team member
* Apply strong cultural competence, showing respect for cultural diversity
* Adapt with confidence, responding flexibly to changing environments
* Uphold professionalism and integrity, maintaining high ethical standards, sound judgement
* Exhibit excellent time management, effectively coordinating weekly participant meetings and responding proactively to any risks or escalations that arise
* If this sounds like your next exciting role and you want to be part of an organisation that values your work, whilst providing you with personal and career development – we would love to hear from you.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.
* You will work for a socially inclusive and culturally diverse workplace
* Access to higher superannuation and above market leave entitlements
* Competitive remuneration and working conditions that support a positive work life balance
* Access to ongoing professional development and learning
While these roles are ideally performed from Townsville, Ipswich, Port Augusta, Port Lincoln, Mt Gambier, Port Maquarie, Surry Hills, Newcastle, Hobart, Launceston and Deakin, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close 11:30pm AEST on 16th April 2026
If you have any questions, please email CSN ***********@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 *** ****@dfp.com.au.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.