IT Support Specialist Job Overview
We are seeking an experienced IT professional to join our team as an IT Support Specialist. In this role, you will be responsible for providing technical support to staff, resolving issues with computer systems, and maintaining network equipment.
Key Responsibilities:
* Tech Support Provision - Deliver prompt and efficient technical assistance to staff members across various locations.
* Issue Resolution - Diagnose and resolve technical issues with Windows-based devices, Microsoft 365 applications, printers, and peripherals in a timely manner.
* User Account Management - Manage user accounts, permissions, and security within Microsoft 365 according to company policies.
* Network Maintenance - Configure and maintain Meraki and UniFi network equipment to ensure optimal performance and reliability.
* Collaboration Tools Support - Assist with the rollout and operation of Teams Calling and Twilio integrations.
* Performance Monitoring - Monitor and troubleshoot network performance issues across multiple locations.
* Documentation - Maintain accurate documentation of systems, processes, and technical resolutions.
* Project Contributions - Contribute to IT projects such as system upgrades, migrations, and new technology deployments.
* Endpoint Management - Assist with endpoint management, patching, and compliance activities.
Requirements:
* IT Experience - Proven experience in providing IT support in a business environment.
* Microsoft 365 Administration - Strong knowledge of Microsoft 365 administration, including Teams, Exchange Online, and SharePoint.
* Windows OS and Active Directory - Proficient in Windows OS and Active Directory.
* Networking Fundamentals - Understanding of networking fundamentals, including LAN/WAN, DHCP, DNS, and VLANs.
* Mераkі Networking Solutions - Hands-on experience with Meraki or UniFi networking solutions.
* Troubleshooting Skills - Skilled in troubleshooting and problem-solving with a customer-first approach.
* VoIP Systems - Experience with VoIP systems, such as Microsoft Teams Calling and/or Twilio, is desirable.
* Intune and Device Management - Knowledge of Intune, device management platforms, or ITIL frameworks is a plus.
* Communication Skills - Strong communicator able to explain technical issues in plain language.
* Team Player - Proactive, adaptable, and a collaborative team player.
This role requires a unique blend of technical expertise, problem-solving skills, and excellent communication abilities. If you're passionate about delivering exceptional IT support and contributing to a dynamic team, we encourage you to apply.