Job Title: Overnight Operations Manager
We are seeking an experienced and professional Overnight Operations Manager to oversee all hotel operations during nights.
* Key Responsibilities:
1. Manage and supervise all overnight operations, ensuring the safety and security of guests and colleagues.
2. Train and develop team members in quality and service standards, providing them with the necessary tools and equipment to perform their roles effectively.
3. Lead by example, consistently upholding and embodying InterContinental brand standards in all daily operations.
4. Ensure guests receive prompt, professional service, personal recognition, and a seamless Front & Back of House experience throughout their stay.
5. Support and facilitate Front Office staff in providing guests with prompt service, professional attention, and personal recognition.
6. Be the first responder, know how to respond to emergency situations promptly and calmly.
7. Ensure all credit and financial transactions are handled in a secure manner, maintaining cashiers float and preparing accurate daily reports.
8. Oversee night audit function and preparation of daily financial reports, working closely with our finance team to ensure high detail.
9. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
10. Demonstrate One Step Ahead Service Behaviours: Create confidence, Encourage success, and Make it happen; and be aligned to True Hospitality service skills expectations.
11. Champion IHG Rewards Club, ensuring team training and delivery of standards.
Requirements:
* Bachelor's degree in hospitality, business administration, or related field.
* Minimum 2 years' experience in hotel management or operations.
* Proven track record of delivering excellent customer service and results-driven performance.
* Strong leadership and interpersonal skills, with ability to motivate and develop team members.
* Excellent communication and problem-solving skills, with ability to work under pressure.
What We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
About Us:
We are a leading hotel chain committed to delivering exceptional guest experiences and exceeding expectations.