Job Opportunity
We are seeking a dedicated and hands-on professional to provide exceptional service to our predominantly older clientele and help them manage their hearing health.
* Welcome clients and manage their experience for optimal outcomes
* Schedule and confirm appointments for our clients
* Provide administrative support to our Clinicians (Audiologists/Audiometrists)
* Manage the day-to-day operations of our clinics, including opening and closing procedures
* Manage the clinic phone line and shared email inbox
* Billing clients correctly and taking payments
* Learn and competently use a range of software and applications
Required Skills and Qualifications
* Prior experience in face to face customer service and/or administration role
* A passion for delivering an amazing client experience
* Great communication and active listening skills
* Resilience, self-motivation and lots of energy
* Excellent organisational and time management skills
* Ability to work autonomously and effectively within a team
* Focus on results and the best possible outcomes for both our clinic and our clients
* An interest in learning about features and basic repair/maintenance of hearing aids
Benefits and Opportunities
* Competitive remuneration package including base salary plus monthly performance bonuses
* Salary packaging options
* Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
* Generous employee discounts on products for yourself and your family
* Online wellbeing centre & Employee Assistance Program (EAP)
* Access to the LinkedIn Learning Platform
* Opportunity to grow and develop in your role and beyond
* A values-driven and people-centred culture
* Being part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
* A genuinely rewarding role with purpose and meaning
The ideal candidate will possess excellent communication and interpersonal skills, be highly organised and able to multitask effectively. They will also have a passion for delivering exceptional customer service and be committed to ongoing learning and development.