Overview
Join Our Support at Home Team as a Care Partner – 0.8 EFT Fixed Term Role until Feb 2026
Central Gippsland Health (CGH) is a sub-regional health service and the major provider of health and aged care services in the Wellington Shire. CGH is located in the City of Sale, 215 km east of Melbourne, and serves across three campuses (Sale, Maffra and Heyfield). CGH delivers acute care, aged care and community services, with a multidisciplinary allied health team and a teaching affiliation with Monash University’s School of Rural Health.
CGH is committed to inclusion and encourages Aboriginal and Torres Strait Islander peoples to apply. The organisation is focused on delivering person-centred care in an integrated service delivery model.
About the Role
The Care Partner – Support at Home works with clients and their families to understand needs, goals and preferences, support access to appropriate services, and develop and monitor client budgets to ensure transparency and compliance. The role involves assisting clients to navigate the Support at Home system (including My Aged Care, service agreements and contribution arrangements) and documenting all client information, services and time spent to support compliance, transparency and billing.
Duties
- Act as the first point of contact for current and existing clients in Support at Home, with new enquiries and referrals allocated by the Team Leader; coordinate with administrative staff as needed.
- Undertake holistic assessments and support planning in line with consumer-directed care.
- Develop and maintain service agreements and individualised budgets.
- Ensure meticulous documentation of all client-related activities, including time spent with clients, service coordination, and follow-up actions.
- Record client information, activity and time spent in line with Support at Home requirements to enable accurate client billing and reporting.
Qualifications, Skills and Experience
- Experience in health, aged care, or community services.
- Certificate III (or above) in community services, health, or related discipline; or equivalent training/experience.
- Sound knowledge of client-directed and partnership-based models of care.
- Understanding of the My Aged Care system and Support at Home program.
- Understanding of client rights, responsibilities, and dignity of risk.
- Demonstrated ability to develop budgets and monitor financial arrangements with clients.
- Salary packaging
- Employee Assistance Program
- Social Club
Application
Please attach your resume and cover letter to your application. Include a statement addressing the Selection Criteria including qualifications, experience and Leadership and Technical Capability Requirements as outlined in the position description. All appointments are subject to a current satisfactory National Police Certificate and a Working with Children Check. CGH values inclusion and diversity and encourages applicants from culturally and linguistically diverse backgrounds. Shortlisting for this position will commence immediately; apply promptly as the advertisement may close early if a suitable applicant is sourced.
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