Are you a natural motivator with a passion for leading teams and driving results? Join a market-leading Australian building materials supplier as a Team Leader in Tullamarine, and take ownership of a close-knit team supporting valued B2B clients.
We offer a permanent, Monday-to-Friday role, hybrid flexibility, $100,000 + super, and career advancement in a positive, growth-oriented culture.
What’s in it for you?
- Attractive salary package: $100,000 + super (negotiable for strong experience)
- Full-time, permanent leader position with clear pathways for promotion
- Office-based in Tullamarine + free onsite parking
- Hybrid: enjoy work-from-home Mondays and Fridays
- Structured induction and ongoing training—investing in your leadership development
- Company that champions internal mobility and skill growth
- Energetic team culture—social events, team lunches, annual celebrations
About the role:
As Team Leader, you’ll be responsible for the frontline management, coaching, and performance of a team of Key Account Consultants, supporting high-value trade and business clients. The role blends team supervision with active involvement in daily workflows and process improvement:
- Leading by example—provide staff with coaching, guidance, and support
- Oversee daily operations: performance monitoring, quality checks, real-time troubleshooting
- Inspire your team to build lasting client partnerships and meet KPIs
- Champion a collaborative, safety-focused, and high-performing culture
- Handle escalated customer queries and find solutions quickly
- Work hands-on with reporting, workflow optimisation, and staff training
- Liaise with management to deliver feedback and drive process improvements
About you:
Bring your leadership, energy, and dedication. To succeed, you’ll offer:
- Recent Team Leader or Supervisor experience in a call centre
- Demonstrated capacity to coach, motivate, and uplift team performance
- Hands-on problem-solving and ability to prioritise in a fast-paced setting
- Strong communication skills and a proven track record of client relationship management
- A proactive approach, with a focus on continuous improvement
- Advantageous: experience leading teams involved with high-value B2B products or complex solutions
- Own reliable transport—public transport is limited in Tullamarine
You must have full Australian work rights. Student and working holiday visas cannot be considered.
Ready to lead from the front and make your mark in a celebrated, growth-driven business? If you are ready for a dynamic, hands-on leadership role in a supportive, forward-thinking team, APPLY NOW or contact Anastasia @ SMAART Recruitment on anastasia@smaart.com.au / 0419 892 753.
📌 Team Leader - Key Accounts
🏢 Smaart Recruitment
📍 Melbourne