Casual Banking Role Overview
As a Casual Sales and Service Consultant, you will excel in customer service over phone and online channels.
You will handle inquiries, identify customer product needs, enhance relationships through effective communication.
* A keen eye for detail
* Strong communication skills
This role requires strong interpersonal skills to build rapport with customers. The ability to work in a fast-paced environment is essential. You will need to adapt quickly to changing circumstances while maintaining a high level of professionalism at all times.
Duties:
The duties of this position include providing exceptional customer service via the phone or online. This includes resolving complaints and issues efficiently while demonstrating empathy towards customers.
1. Contacting clients by telephone or email as required;
2. Handling queries from existing and potential clients over the internet;
3. Maintaining accurate records of client interactions and contacts;
The ability to multi-task effectively is necessary as well as excellent time management skills.
The ideal candidate must possess strong analytical thinking abilities coupled with sound judgment when dealing with complex situations.