Overview
We're a leading Fintech small business lender fuelling growth by making finance more accessible. We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.
Working at Lumi
We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem solvers. We are incredibly proud of our awards, including our Deputy CEO, Anna Hawter, receiving the Finnies' 2025 Outstanding FinTech Leader of the Year award. We also ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list, 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia. We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.
Our values
* Egos at the door
* We own. We don't judge. We don't blame. We are open. We are in this together. We are respectful. See the customer
* We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions. Think lean
* We make things simple. We are resourceful. We understand the problem. We think ahead
* Learn to grow
* We are curious. We challenge. We try. We fail forward. We learn. We try again
The role
Lumi is growing fast, and our Ops team is at the heart of making sure we scale smoothly. We're looking for an Operations Implementation Specialist to help us level up our people and system processes, bring in smarter automation, and boost efficiency across the business.
We'd love someone with experience in customer service automation/AI, CRM optimisation and process mapping, and who's excited about driving change and making an impact.
* Execution of strategic and feature improvements across the customer journey, including system and process enhancements, managing projects, overseeing staff training, and monitoring performance to ensure that everything is on track
* Drive technology/automation adoption based on operational pain points and opportunities
* Operational system support and maintenance
* Use data analytics to measure impact and success of implemented changes
* End-to-End process mapping and maintenance
* Support Lumi's Offshore QA team in a Team Lead capacity
* Strong experience across automation, CRM, telephony & reporting tools
* Experience in process improvement & risk mitigation
* Proven history of successful collaboration and stakeholder management to deliver change
* Self motivation and drive to continuously improve
* Experience in fintech and/or lending is highly favourable
* Excellent communications skills
Perks & Benefits
* Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
* Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space
* Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQs
* Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
* Career & Growth: Advancement opportunities, higher education sponsorship, hackathons
Seniority level
* Associate
Employment type
* Full-time
Job function
* Business Development
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