About this role
A fantastic opportunity exists for a friendly, proactive and highly organised professional to join Adelaide Plains Council on a full-time fixed term contract (until December 2026). Alternating between the Two Wells and Mallala Office, the Customer Service Officer reports to the Manager Customer Experience and will provide accurate and timely support to all stakeholders.
This position suits a motivated individual who thrives in a collaborative environment and is committed to delivering high quality support and customer service to enhance community satisfaction and engagement.
Responsibilities include:
As the first point of contact for residents, businesses and visitors, you will:
• Deliver professional, reliable and high-quality customer service both in person and over the phone, ensuring a positive experience for all stakeholders (internally and externally).
• Handle a wide range of enquiries, aiming to resolve issues at first point of contract of effectively direct customers to the appropriate team or information.
• Perform cashiering duties, including receiving and processing payments, balancing cash drawer, and preparing daily banking reports in line with basic accounting procedures.
• Assist with administrative tasks such as preparing Council searches, supporting online animal registrations, and providing general office support.
• Maintain accurate records and ensure effective coordination of all customer interactions.
• Support and align with Council’s strategic vision and organisational goals.
Who we are looking for:
The successful applicant will demonstrate:
• Successful completion of Year 12, with a Certificate III in Business (or equivalent) highly regarded.
• Proven experience in a customer service and/or administrative role.
• Strong communication and interpersonal skills, with the ability to provide accurate information to customers and effectively record and relay messages to staff.
• Excellent time management and organisational skills, with the ability to work both independently and collaboratively within a team environment.
• Sound problem-solving abilities, including the capacity to analyse situations, use initiative, and prioritise tasks effectively.
• A proactive mindset with the ability to identify and contribute to service improvement opportunities.
• Proficiency in Microsoft Office applications and experience using data management and record keeping systems.
• A current National Police Clearance and Working with Children Check (or willing to obtain).
• Valid and unrestricted working rights in Australia.
Embrace the future, join our dynamic team
How to apply
All applications should contain a resume and cover letter addressing the job and person specification and your suitability for the role. Please send your application to the attention of Kirsty Baldwin-Smith, People and Culture Manager, via email at ****@apc.sa.gov.au by 11:59pm on Wednesday, 6 May 2026.
Applications will be regarded strictly in confidence.
For more information and a copy of the job and person specification, please refer to www.apc.sa.gov.au, and to discuss the role in confidence, please contact Amy Fagan, Manager Customer Experience on 08 8527 0***.