Primary Details
Time Type: Full time
Worker Type: Employee
Locations: Darwin, Canberra, Hobart or Launceston
Permanent, full-time position
Hybrid role – mix of in‐office and work from home
The opportunity
We are seeking a talented individual to join our Workers' Compensation team in Darwin. As a Case Manager you will deliver an exceptional customer experience journey through managing the end‐to‐end claims process, ensuring a smooth return to work and recovery for the injured person and by providing help and guidance to their employer.
Your new role
* Guide customers on their return‐to‐work journey, acting as key point of contact for stakeholders, including injured workers, employers, general practitioners, and other medical professionals.
* Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies.
* Conduct face‐to‐face sessions with stakeholders through case conferencing, claims reviews and onsite visits.
* Conduct timely reviews for each case – planning, developing, and executing claim strategies.
* Effectively set expectations and educate workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio.
About You
* A high degree of influencing skills, partnered with strong written and verbal communication skills.
* A customer‐centric approach which sees you optimising outcomes for your customers.
* Proven ability to demonstrate resilience in managing challenging scenarios.
* Developed time‐management skills with the ability to work in a high‐pressure environment.
* A keen willingness to learn and proactively engage in a fast‐paced, dynamic team.
Benefits
* Hybrid Working – mix of working from home and in the office to enhance your work/life balance.
* Free holistic wellbeing coaching, nutrition, confidential counselling, financial and legal advice.
* 18 weeks' gender‐equal flexible leave for all new parents, including paid super.
Skills
* Analytical Thinking
* Case Management
* Claims Settlement
* Communication
* Critical Thinking
* Customer Service
* Data Privacy
* Disability Claims
* Intentional Collaboration
* Managing Performance
* Negotiation
* Personal Injury Claims
* Risk Assessments
* Sound Judgment
* Stakeholder Management
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Application Close Date: 20/05/2026 11:59 PM
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