It starts here. With Bendigo Bank... and you.
We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.
Your role as an Assistant Branch Manager will be responsible for coaching the team and overseeing branch operations alongside the Branch Manager. Ensuring exceptional customer experiences and operational excellence. You'll guide the team in providing customers tailored solutions to achieve their financial goals.
In this dynamic and high-impact role, you'll make your mark by:
* Coaching and developing the team. With a focus on continuous improvement, you'll proactively work with the team to help them achieve their performance goals. You won't be afraid to step in wherever the branch needs you.
* Leading and streamlining day-to-day branch operations to ensure timely and precise completion of all operational and risk tasks. You'll drive operational efficiencies and maintain high standards of compliance.
* Building strong, relationship-centric connections with the community, key internal stakeholders, the branch team, and Branch Manager to deliver on our growth targets and provide exceptional customer experiences.
* Being a lifelong learner. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and other learning opportunities.
* Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place... while having some fun along the way!
This is a permanent, full-time position located in North Richmond. The hours are 76 per fortnight.
What you'll bring to the role
To succeed in this role, you'll contribute to the branch's performance through leadership, team development and operation oversight. We'd love you to have:
* Retail banking experience
* Experience in personal and residential lending
* Extensive experience in customer service or sales
* Strong communication skills to deliver clear branch expectations
* Natural people leadership capabilities and a desire to mentor and develop staff
* High level of understanding of lending products, policies and regulations
* An ability to build relationships and rapport with customers and team members quickly, assess their needs and a develop a holistic view of their situation
Our Community Banking model
Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.
Benefits
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
* Our corporate university 'BEN U' to take your learning to the next level.
We're making better, bigger. And we'll get there with you.
We believe a diverse workforce supported by an inclusive culture is central to our success, and we're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don't hesitate to reach out if you require any adjustments to the application or interview processes.
We are committed to responding to all candidates, regardless of the outcome of your application.
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