The Company Robert Half is working exclusively with a leading organisation with a strong presence across Australia and the Asia-Pacific region. This award-winning industry leader focuses on designing and developing the digital landscape of Melbourne. This energetic team environment is a great place to develop your career. The Role This role is reporting into the Corporate IT Manager to implement technical and best practices to ensure reliability and consistency across all aspects of ICT. Key Responsibilities: Managing user requests in an efficient and timely manner, while also responding to technical issues to minimise disruption to business operations Handling support requests, maintaining high level of customer service and communication throughout the support process in a professional manner Ensure that targeted, accurate and timely information is supplied effectively to resolve customer issues and requests from various sources Support set-up activities for smartphones, tablets, multi function devices, computers, printers and other ICT systems Be able to identify and resolve complex technical issues in collaboration with other IT departments to ensure a timely resolution Identify and suggest progressive improvements and solutions Be and all-rounder within the team and being very hands on across the role. Your Profile A strong level of managing IT systems and technical knowledge supporting a mobile and geographical workforce. Strong troubleshooting, documentation and communication skills. Azure/Entra ID cloud services knowledge. Microsoft Office 365 Administration. ITIL Foundation level required. PowerShell scripting experience. SharePoint Online Administration. Ability to work independently and be self-motivated Effective decision-making skills and problem solving Apply Today Please send your resume by clicking on the apply button or email Joe Griffiths on Joe.griffiths@roberthalf.com.au Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0013350767 JG By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.