Company Description
The CaPTA Group, owned and operated by the Woodward family, offers a variety of tours and attractions in Cairns, Tropical North Queensland, Australia. The group includes Rainforestation Nature Park, Wildlife Habitat, Cairns Koalas and Creatures, Australian Butterfly Sanctuary, Tropic Wings Cairns Tours & Charters and the Careers Training Centre. The CaPTA Group is dedicated to providing unique and memorable experiences in some of Australia's most beautiful natural settings.
Role Description
This is a full-time, on-site role for a Reservations Manager located in Bungalow, QLD. The Reservations Manager will oversee and manage the reservations process for all Tropic Wings Tours. Responsibilities include handling customer inquiries, managing booking systems, coordinating with sales teams, and ensuring a high level of customer satisfaction. Additionally, the role involves training new staff and maintaining excellent communication with all team members.
Qualifications
* Experience in Reservations management and Sales
* Strong Customer Service skills
* Excellent Communication skills, both written and verbal
* Ability to effectively train and mentor new staff
* Good organizational and time management skills
* Previous experience in the tourism or hospitality industry is an advantage
* Proficiency in using reservation software systems
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