**Job Description:**
We are seeking an experienced professional to join our team as a lead services consultant. In this role, you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with our platform.
As we serve more complex upmarket customers, we need people who can advise and recommend the best way to deploy our software to meet our customer's business goals. You will get to recommend the right implementation approach and ongoing services for our complex upmarket customers, diagnose customer needs based on business objectives and technical requirements, create customized implementation plans and recommend services and/or solutions partners based on customers' unique needs, work directly with the customer or partner to define resource needs, establish clear milestones, project plans, and timelines for execution, present plans to the customer's executive team, influence customer purchase decisions by driving urgency and certainty in recommended solutions, contribute to the growth of the enterprise practice by enhancing alignment between sales and services teams, customize implementation solutions for customers, build relationships with accredited solutions partners to enhance quality of recommendations, contribute to partner development by providing feedback directly and through PDMs, enhance effectiveness of partner accreditations, provide advice and recommendations for our best practices, business process, deployment planning, and change management to our prospects.
* Responsibilities:
* Recommend the right implementation approach and ongoing services for our complex upmarket customers
* Diagnose customer needs based on business objectives and technical requirements
* Create customized implementation plans and recommend services and/or solutions partners based on customers' unique needs
* Work directly with the customer or partner to define resource needs
* Establish clear milestones, project plans, and timelines for execution
* Present plans to the customer's executive team
* Influence customer purchase decisions by driving urgency and certainty in recommended solutions
* Contribute to the growth of the enterprise practice by enhancing alignment between sales and services teams
* Customize implementation solutions for customers
* Build relationships with accredited solutions partners to enhance quality of recommendations
* Contribute to partner development by providing feedback directly and through PDMs
* Enhance effectiveness of partner accreditations
* Provide advice and recommendations for our best practices, business process, deployment planning, and change management to our prospects
**Requirements:**
* Qualifications:
* Have a customer-first mindset and a consultative approach to problem-solving
* Have deep implementation/onboarding expertise with complex SaaS software (CRM, ERP, etc.) for large, complex customers
* Have experience helping customers drive organizational change
* Have experience driving value conversations to executive teams
* Have excellent oral and written communication skills
* Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision
* Have a strategic mindset and can help customers with their long-term planning, recommending additional products and services that will help them grow
* Are very detail-oriented and have strong project management skills
* Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy
**Benefits:**
* Flexible Work Arrangements:
* Choose to work from Home, Hybrid, or Office
* Stock Units:
* So that you can share in our future success
* World-Class Training and Onboarding:
* New hire training and onboarding
* Education Allowance:
* Up to USD$5,000 per annum
* Time Off Policy:
* Flexible time off policy + a week of rest
* Sabbatical Leave:
* Paid 4-week sabbatical after 5 years with us
* Primary Caregiver Leave:
* 16 weeks and Secondary Caregiver Leave: 6 weeks
* Opportunities for Growth and Development:
* Opportunity to work with amazing colleagues who embody our core values