We are seeking a highly organised and proactive Operations Coordinator to support and strengthen our Warehouse and Customer Service teams. This role is responsible for driving clear communication, structured training, workplace safety, and operational efficiency across both departments.
Reporting to the Chief of Operations, the Operations Coordinator plays a critical role in ensuring teams are aligned, well-trained, compliant with safety standards, and continuously improving processes to deliver exceptional service and performance.
Key Responsibilities
1. Communications & Alignment
* Act as the central communication link between Warehouse, Customer Service, and Operations leadership.
* Coordinate and distribute operational updates, process changes, and performance metrics.
* Facilitate regular team meetings, briefings, and cross-department updates.
* Support internal documentation including SOPs, process guides, and knowledge base updates.
* Ensure consistent messaging and alignment across teams.
2. Training & Development
* Coordinate onboarding programs for new Warehouse and Customer Service team members.
* Maintain and update training materials, SOPs, and process documentation.
* Identify training gaps and partner with team leaders and management to implement development plans.
* Schedule and track training sessions, certifications, and compliance requirements.
* Support ongoing skill development and cross-training initiatives.
3. Workplace Safety & Compliance
* Promote a strong safety-first culture within the warehouse environment.
* Coordinate safety inductions and ongoing safety training.
* Monitor and maintain compliance with workplace health and safety regulations.
* Assist with incident reporting, investigations, and corrective actions.
* Conduct regular safety audits and ensure proper documentation is maintained.
4. Operational Efficiency & Continuous Improvement
* Monitor workflows and identify opportunities for process improvement.
* Assist in creating and tracking KPIs for both Warehouse and Customer Service teams.
* Support implementation of operational improvement initiatives.
* Collaborate with team leaders and management to streamline processes and reduce inefficiencies.
* Help document and standardise best practices.
Skills & Experience
* Strong organisational and time management skills.
* Excellent written and verbal communication skills.
* Experience coordinating training programs or onboarding processes.
* Working knowledge of workplace health and safety standards.
* Strong problem-solving skills and attention to detail.
* Ability to work cross-functionally and influence without direct authority.
* Intermediate to advanced skills in Microsoft Office / Google Workspace.
* Experience with inventory or customer service systems (preferred).
Key Competencies
* Highly organised and detail-oriented
* Proactive and solutions-focused
* Strong interpersonal skills
* Process-driven mindset
* Comfortable working in a fast-paced environment
* Ability to prioritise competing demands
Success in This Role Looks Like
* Clear and consistent communication across Warehouse and Customer Service teams.
* Structured and effective onboarding and training processes.
* Strong safety compliance and reduced workplace incidents.
* Improved operational efficiency and measurable KPI improvements.
* Well-documented, scalable processes that support business growth.
Pay: $80,000.00 – $85,000.00 per year
Work Location: In person