A Program Co-ordinator is required for a Local Not-For-Profit.
Your new company
Hays Recruitment Townsville are pleased to partner with a compassionate and innovative Not-for-Profit Organisation, who offer individualised home care support services that assist and promote their participants to flourish and live independently.
Your new role
The Program Coordinator plays a vital role in supporting clients to live independently at home and within their community. By providing timely and effective support, you will empower clients to achieve their personal goals, maintain their independence, and enhance their quality of life while ensuring they receive the necessary care.
Key Responsibilities:
* Welcome new clients and ensure compliance with package requirements.
* Recruit and onboard contractors, ensuring compliance and quality service delivery.
* Support clients and their carers to live independently at home and in the community.
* Transition clients between programs.
* Conduct assessments and manage and maximise funding for clients.
* Ensure service delivery, reporting, and record-keeping meet compliance standards.
* Monitor client participation and satisfaction.
Key Tasks:
* Provide advice and support to clients.
* Conduct annual assessments and deliver timely, quality services.
* Onboard and supervise contractors, ensuring compliance and performance.
* Maintain strong relationships with all colleagues, contractors and clients.
* Fulfil additional duties as requested by the Program Manager.
What you'll need to succeed
To succeed in this role, you will need to possess the following:
* Adaptability and flexibility.
* Client-centered approach.
* Relationship-building.
* Effective communication.
* Strategic management thinking.
* Team orientation.
* Excellent time management.
* Willingness to assist and support team members.
* Effective time management and organisational skills.
Qualifications:
* Desirable: Qualifications in Aged Care, Community Services, Nursing, Social Work, or Allied Health.
* Current CPR and First Aid Certificate.
* Current C Class driving licence.
* National Police Check.
* Blue Card & NDIS card or willingness to obtain
Experience:
* Knowledge and experience in the Aged Care Sector with case management/Home Care Packages
* Commitment to exceptional consumer service across all channels (written, phone, face-to-face)
* Clear and concise communication, adaptable to the audience
* Excellent attention to detail and written communication skills
* Practical application of knowledge in a commercial manner
What you'll get in return
In return, you will receive an attractive salary that will be dependent and negotiable upon experience, an opportunity to use salary-sacrificing benefits, and gain the chance to work with a great collaborative team for a rewarding Not-for-Profit Organisation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Kerry.Martin@Hays.com.au, or call Kerry Martin now on 07 4417 1151.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.